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IT equipment for remote working

There are two options to work remotely:

  1. use a DCJ corporate laptop
  2. remote access via Citrix on any device.

Employees who have existing DCJ mobile equipment with mobile data capability, such as laptops and smartphones, should be able to use all corporate applications when working away from the office. This includes accessing the intranet, Microsoft Word and Outlook, Network File Shares, SAP Self Service, Ellipse, TRIM, and Business Applications.

If you have not been issued with a corporate laptop, tablet or iPad, we encourage you to use your home IT equipment and use Citrix to access your network account. For more information on how to use Citrix, please visit either:

Please note, new IT equipment orders are being fulfilled and can be requested via ServiceNow.

Taking office IT equipment home

You are allowed to take office IT equipment home if your equipment at home is inadequate or you do not have the necessary equipment. However, please note that Information and Digital Services (IDS) cannot provide support to transport or reconnect equipment.

Before you take equipment home, you must discuss it with your manager and submit a ServiceNow request form. Your line manager must review and approve the request.

Managers have a responsibility to ensure their employees:

  • can safely transport the equipment home from the office
  • know how to reconnect the equipment at home
  • return the equipment when normal operations resume.

The business unit manager will be responsible for coordinating the return and setup of equipment when we return to normal operations. If equipment is damaged or cannot be returned, the cost of replacement equipment will be assigned to the business unit.

The following list is a guide of what equipment that can be taken home.

  • Monitors
    • Individual stand monitors can be taken (check the connectors work with your laptop)
    • Larger widescreen monitors may be too heavy to transport
    • Monitors attached to monitor stands and desk mounts cannot be taken home
  • Keyboard, mouse, docking station
    • Can be taken home (make sure to take the power lead for your docking station)
  • Cisco telephone handsets
    • Cannot be taken home and will not work at home
  • Desktop computers
    • Cannot be taken home and will not work at home
  • Printers and scanners
    • Cannot be taken home and will not work at home

Please follow the COVID-19 work from home checklist to setup your home workspace.

Approved collaboration tools

Please stay connected to your team using DCJ approved collaboration tools.

Preferred and approved collaboration tools are Microsoft Teams and Webex.

To determine which tool best suits your needs, check the DCJ Collaboration Tools Matrix and the DCJ Collaboration Tools pages on the FACS intranet . Training videos are also available to help you understand and make the most of the different features.

Please note that the Cisco CMS platform (built predominately for Courts, Tribunals and Service Delivery users) has reached its capacity. Non-essential users must use other tools to free up the capacity and enable remote court participation.

Home office expenses

The Australian Taxation Office (ATO) has issued advice about what expenses you can claim at tax time as a result of being required to work from home due to COVID-19. You can also read more about home office expenses on the ATO website.

Staying safe online

Here are some tips to help you stay safe online while working remotely.

  • Do not reveal personal or financial information in email
  • Use trusted sources and websites, for example government websites
  • Keep up to date with recent scams – check Scamwatch
  • Avoid working in public spaces
  • Only use trusted internet connections – don’t use public wifi
  • Verify a charity’s authenticity before making a donation
  • Report any suspicious emails or activity to IDS (infosec@facs.nsw.gov.au or security.incident@justice.nsw.gov.au)

For more practical tips, please read the following factsheets:

IT support

If you require more information of support working from home, please call the IDS Service Desk.

FACS system users
Phone: (02) 9765 3999
Hours: 8am to 6pm Monday to Friday

Justice system users
Phone: (02) 8688 1111
Hours: 7.30am to 6pm Monday to Friday, 7.30am to 4pm weekends

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Last updated: 13 May 2020