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IT equipment for remote working

There are two options to work remotely:

  1. use a DCJ corporate laptop
  2. remote access via Citrix on any device.

Employees who have existing DCJ mobile equipment with mobile data capability, such as laptops and smartphones, should be able to use all corporate applications when working away from the office. This includes accessing the intranet, Microsoft Word and Outlook, Network File Shares, SAP Self Service, Ellipse, TRIM, and Business Applications.

If you have not been issued with a corporate laptop, tablet or iPad, we encourage you to use your home IT equipment and use Citrix to access your network account. For more information on how to use Citrix, please visit either:

Please note, new IT equipment orders are being fulfilled and can be requested via ServiceNow.

Taking office IT equipment home

During the early stages of the pandemic, employees were provided approval from Information and Digital Services (IDS) to take certain types of IT equipment home. This was done after the staff member registered the details of assets in the ServiceNow working from home hardware register.

With more staff returning to the office, employees are no longer permitted to remove any fixed IT equipment from DCJ office locations. This includes monitors, desktop computers, printers, desk phones, and laptop docking stations. Offices are being setup with equipment on COVID safe desks and must be available for staff to use when working in the office.

Staff are still permitted to take their laptop, tablet, keyboard, mouse and USB headset with them if they choose to between home and the office.

Where any new or additional IT equipment is required to enable an employee to work from home, please submit a ServiceNow request so that IDS can fulfil.

Staff who took IT equipment home during the pandemic do not have to return this to the office at this stage if they continue to work from home for part of their time.

Requests to return IT equipment to the office will vary by each location depending on the availability of IT equipment in COVID safe offices and/or the number of days an employee works from an office location.

For advice on working from home please follow the COVID-19 work from home checklist DOCX, 267.49 KB to setup your home workspace.

Approved collaboration tools

Please stay connected to your team using DCJ approved collaboration tools.

Preferred and approved collaboration tools are Microsoft Teams and Webex.

To determine which tool best suits your needs, check the DCJ Collaboration Tools Matrix and the DCJ Collaboration Tools pages on the FACS intranet . Training videos are also available to help you understand and make the most of the different features.

Please note that the Cisco CMS platform (built predominately for Courts, Tribunals and Service Delivery users) has reached its capacity. Non-essential users must use other tools to free up the capacity and enable remote court participation.

Home office expenses

The Australian Taxation Office (ATO) has issued advice about what expenses you can claim at tax time as a result of being required to work from home due to COVID-19. You can also read more about home office expenses on the ATO website.

Staying safe online

Here are some tips to help you stay safe online while working remotely.

  • Do not reveal personal or financial information in email
  • Use trusted sources and websites, for example government websites
  • Keep up to date with recent scams – check Scamwatch
  • Avoid working in public spaces
  • Only use trusted internet connections – don’t use public wifi
  • Verify a charity’s authenticity before making a donation
  • Report any suspicious emails or activity to IDS (infosec@facs.nsw.gov.au or security.incident@justice.nsw.gov.au)

For more practical tips, please read the following factsheets:

IT support

If you require more information of support working from home, please call the IDS Service Desk.

FACS system users
Phone: (02) 9765 3999
Hours: 8am to 6pm Monday to Friday

Justice system users
Phone: (02) 8688 1111
Hours: 7.30am to 6pm Monday to Friday, 7.30am to 4pm weekends

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Last updated: 25 Feb 2021