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Increased cleaning services

Cleaning services have been increased at more than 20 metropolitan and regional court facilities, as well as more than 50 community services and housing sites.

Cleaning is focused on office spaces and areas that receive high-foot traffic from the public, including:

  • counters, tables, chairs and benches
  • high touch-points such as door handles, railings and balustrades, lift buttons, keypads, vending machines, public touch screens
  • surfaces and touch-points in public kitchenettes
  • computer stations, printers, office furniture, meeting rooms and phones
  • public toilets – floors, doors, cistern pans and seats, sinks and tapware, paper towel dispensers, air dryers and other touch-points.

If your workplace hasn’t received additional cleaning, and you have reason to believe that your building needs it, please contact the relevant person below:

Suspected COVID-19 infection

Deep cleaning

In the event of a suspected case of COVID-19 infection within your office, the department may decide to vacate the building and maintain operations through either working from home arrangements or an alternate location.

Your line manager or facilities manager will need to contact a member of the Infrastructure and Assets branch to organise an immediate deep-clean. Specialist cleaning services have been secured to rapidly respond to a suspected case of COVID-19 infection.

The cleaners will undertake an immediate full-day deep clean, using high-strength anti-bacterial products, in all areas of the affected site. This will include office areas, and operational and public spaces.

Before the clean, you should try to remove any sensitive documents from your desk.

Property management

If your workspace needs to be vacated, a member from the Infrastructure and Assets branch will work directly with the landlord or property manager to make sure all property services are paused for the duration of the closure.

On-site staff and managers should also consider:

  • turning off office lights and any air conditioning units under DCJ control
  • cleaning out fridges and turning off all appliances, as well as closing fridge and microwave doors
  • powering off instant water units
  • advising the local post office of alternative mail arrangements
  • advising local cleaners to temporarily cease services (where cleaning is managed centrally, services will be paused with the landlord)
  • managing fleet pool vehicles located at the site
  • preparing appropriate signage, redirecting phone lines and updating recorded messages
  • checking security systems remain operational.

Cleaning of Office Multi-Function Devices and Printers

The office printer is one of the few communal devices in any office. It's the one device almost everyone will touch or use in a given day. In light of the recent concerns with the COVID-19 Coronavirus, you need to know how to best clean your Multi-Function Devices (MFD) areas which are touched when in use eg. printer screens and operation panels.

What you need to do

The recommended process to disinfect a printer, copier or MFD is :

  1. Make sure the device is powered down and unplugged before cleaning. Wait until surfaces are dry before plugging the device back in. 
  2. Do not spray any cleaning agent directly onto the device, as getting liquid inside the device could damage the internal components.
  3. Wearing a pair of disposable gloves, use premanufactured anti-bacterial wipes or spray the cleaning agent onto a soft lint-free cloth and then wipe down the external surfaces.  Pay close attention to high touch areas such as smart panels, lids, trays and keyboards.

    Use an alcohol-based cleaner or premanufactured anti-bacterial wipes with a minimum 60% alcohol concentration. Disinfecting and cleaning a printer with common cleaning products can damage a printer, copier or multi-function device (MFD).

    Common cleaning products that contain bleach, ammonia or other ingredients can discolour or damage the surface of touchscreens. Do not use ammonia based or chlorine-based cleaners. While those types of products are powerful germ-fighting tools, they are discouraged for use on a print device.

    (Most anti-bacterial wipes are acceptable in cleaning your machine, including the touch screen. Do not use one that is too wet though, or it could drip inside the machine.)

  4. Cloths, wipes and disposable gloves should be disposed into a bin after one use.
    If you require further vendor specific information please read the following brand websites:

For more information


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Last updated: 09 Jul 2020