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This information is specific to TEI service providers.

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Should I continue providing services to my clients?

TEI service providers should continue to provide a service, and TEI clients can continue to seek assistance from and/or attend TEI services. Providing care or assistance to vulnerable persons, including home visits, is permitted. However, it is recommended that non-essential visits be postponed or moved to virtual. We understand that some service providers may also transition some centre-based service delivery to online modes of delivery.

If you are planning on making significant changes to your service delivery please discuss this with your DCJ Contract Manager and get approval before making any changes.

The NCOSS COVID-19 Community Sector Resource is also available to help you plan for service continuity in this challenging time.


Should I continue providing face-to-face services?

Providing care or assistance to vulnerable persons, including home visits, is permitted by TEI service providers. However, it is recommended that non-essential visits be postponed or moved to virtual. If you are providing a face-to-face service, it is advised call or SMS clients ahead of time to assess the risk they have been exposed to COVID-19. Ask clients:

  • Do you or anyone in your household have a fever, cough, breathing difficulties or any other flu-like symptoms?
  • Have you or anyone in your household been told to self-isolate?

If a client answers yes to any of these questions, if possible, delay face-to-face contact until they are no longer at risk.

If you cannot delay face-to-face services you should take measures to protect yourself:

  • ensure you and the person who is unwell or in COVID-19 related isolation wears a surgical face mask
  • clean surfaces with detergent and then with disinfectant
  • clean hands frequently with soap and water, or with alcoholic hand sanitiser
  • stand at least 1.5 metres away from the client.

Please ensure that you have a COVID-19 Safety Plan in place and that the plan is being adhered to.


Can I deliver services outdoors?

Gathering outdoors to provide a service to assist vulnerable members of the public is permitted, and is exempt from the limit of 10 persons. However, it is recommended that non-essential gatherings be postponed or moved to virtual. Please remain COVID safe and remember to:

  • continue practicing physical distancing (keep 1.5 metres apart)
  • wash your hands regularly
  • provide hand sanitiser for your clients.

Can I continue to provide services in a community centre?

TEI service providers can continue to provide a service, and TEI clients can continue to seek assistance from and/or attend TEI services.


Can I transport a client in a vehicle? How do I maintain social distancing?

Yes. You can travel in a vehicle or in other forms of transportation with other people where it is required in order to deliver a service to vulnerable persons.

It is recommended that you limit the number of people in a vehicle, provide space between passengers where possible and wear a face mask.


Will my funding be affected if I need to make changes to my service due to COVID-19?

No, your funding will not be affected if you need to make changes to your service because of COVID-19. We understand the changes may impact your performance and your ability to collect and report data. We will take this into consideration and remain flexible during this challenging time.

Contract managers are meeting regularly to understand the pressures of the changing environment. Please contact your contract manager to discuss any changes to service delivery.


What advice should I give clients about COVID-19?

You can provide basic advice, and encourage parents and children to:

  • Wash their hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch their eyes, nose or mouth.
  • Cover their nose and mouth with a tissue when they cough or sneeze or if not, cough into their elbow crook.
  • Avoid close contact with anyone showing symptoms of a cold
  • Stay home if they feel sick.
  • If they take medication, make sure they have enough to last a few weeks.

Healthdirect has developed infographics about COVID-19 which you can give to families.

Continue checking the NSW Government website to stay up to date on COVID-19 and measures to help protect our community across NSW.


Should face masks be used in TEI services?

TEI service providers are required to comply with the Order requiring a person to wear a face mask at all times while indoor in any non-residential premises, unless a person is:

  • aged 12 years or under, or
  • has a physical or mental health illness or condition, or disability, that makes wearing a face mask unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.

Some of the circumstances where a person may remove a face mask include, when:

  • eating or drinking
  • communicating with another person who is deaf or hard of hearing
  • the nature of the person’s work makes the wearing of a fitted face covering a risk to the person’s, or another person’s health and safety, or means clear enunciation or visibility of the person’s mouth is essential
  • asked to remove the fitted face covering to ascertain the person’s identity
  • because of an emergency
  • removal of the fitted face covering is necessary for the proper provision of the goods or service
  • in a school or an early education and care facility
  • the person is working alone in an indoor area like an office until another person enters the area

A person must resume wearing a face mask as soon as practicable after the circumstance ends.


Who do I contact if I need more information for my service?

If you have any questions about how the changes may impact your service, please contact your contract manager or email TEI@dcj.nsw.gov.au. Please continue checking the NSW Government website to stay up to date on COVID-19.

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Last updated: 08 Jul 2021