Innovating service delivery during the COVID-19 pandemic
DCJ is encouraging the sector to be flexible and innovative in its service delivery. Already many providers have taken up this challenge and come up with some great ways to deliver services while maintaining social distancing.
We’re sharing some of these with you and would love to hear from you if you have a great idea to share.
You can also check out the NCOSS site to read some of the other great examples of innovative practice.
- Community Centres are arranging for volunteers to ring isolated people to check in.
- A Neighbourhood Centre is developing a buddy system connecting young people with seniors to check in.
- A Youth Centre is providing on-line drop in platforms within given hours (eg. 3-5pm)
- A Trauma Treatment service provider is setting weekly challenges for children – photograph yourself doing a challenge and encourage children to send in photos of their own attempt.
- Youth Centres are arranging other online activities for kids:
- Colouring competition
- Meme of the week
- Spoken word activities
- Short story contest
Online service delivery:
- Family Preservation and Restoration providers are delivering information, advice, referral, case management and counselling with clients online through Skype, Zoom, WhatsApp, FaceTime and Facebook Messenger.
- Trauma Treatment and Family Preservation providers are supplementing online therapy sessions with more frequent check-ins to provide assistance and information in addition to online therapy.
- A range of Child & Family organisations are running parenting programs, playgroups, youth events, story time and information sessions using videoconferencing apps or online streaming such as Zoom, YouTube, Google Hangouts and Facebook Groups.
- The COVID-19 Information Hub on ACWA’s website has a tip sheet developed by the Research Centre for Children and Families for maintaining Family Time (contact) through video chats under its Resources for Frontline Workers.
- AbSec’s COVID-19 resources includes a handy guide to a range of free technology options, their functionality and whether they’re web-based or smart phone only.
- DCJ has created an online learning module for NGO professionals conducting virtual home visits with children, young people and families who may be experiencing vulnerability. Complete the Practice Guidance for Virtual Home Visits on the NGO Learning website .
Face to face at a distance:
- Where face to face meetings and client support work is required some organisations are meeting with clients outdoors (observing physical distancing requirements). Some options:
- Walk and talks
- Meeting at a local park
- Meet on the verandah/porch or in their yard
- Organisations are encouraged to consider what resources might be needed eg. umbrella, folding chairs.
Resourcing families in need:
- Providers supporting placement stability are preparing food, care and/or arts & craft packages/hampers. Either pick up or home delivery (the latter assists with welfare checks)
- Multiple providers of Family Preservation and Trauma Treatment services are purchasing grocery cards, phone credit, data phones/tablets and data for families in crisis to enable teleconferencing or videoconferencing.
- Some providers of child and family programs is producing child-friendly resources to help children understand COVID-19.
- Family Preservation and Restoration providers are working to reassure parents that it is ok not to understand school work – they’re not teachers! Work together to come to an understanding.
Engaging with colleagues:
- Peaks and service providers are holding sector meetings using videoconferencing and email communication.
- Organisations are exploring online communities of practice to workshop and share approaches.
- Community Centres are building lists of services/supports that are available in the community and how to access them.
- Organisations are encouraged to use Service Seeker and Ask Izzy to connect with other service providers and government, or keep informed about local programs.
Additional accommodation options:
- A Specialist Homelessness Service is working with a Community Housing provider to arrange short term leasing of a property at low rent that is then made available for anyone wishing to self-isolate with suspected or confirmed COVID19. This has the dual benefit of keeping the community safe and helping to reduce anxiety of those in close contact with the individual.