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We recognise the COVID-19 pandemic is impacting providers both personally and professionally. Thank you for your continued efforts in supporting people in NSW. Services for vulnerable children, families and individuals are essential and should continue.

We’ll work with you during this challenging time. We realise that this may require flexible and different approaches so that you can keep staff and clients safe and continue to provide services.

The NSW Government website is the most up-to-date source of information for COVID-19.It includes information about what COVID-19 is, social distancing and self-isolation, and public health orders.

You can download the Service NSW mobile app to get the latest COVID-19 information from the NSW Government.

If you have any specific questions about delivering services during the COVID-19 pandemic, contact

Personal Protective Equipment (PPE)

DCJ recognises the COVID-19 pandemic is impacting on the safety of NGO staff and clients in the continuing provision of essential services to vulnerable community members.

We encourage your agency to continue to assess the risks associated with delivering services and make changes to mitigate these risks and meet the needs of your clients.

To keep staff and clients safe we have worked with Programs and peak bodies to:

At the start of the COVID-19 pandemic, DCJ was able to provide assistance for NGOs to continue the provision of essential services to vulnerable community members.

As a response, DCJ was able to access a limited supply of personal protective equipment (PPE) for service providers to deliver essential face-to-face services. The PPE supplies included hand sanitizer, gloves, masks and eyewear; this was distributed to over 60 service providers in the homelessness and intensive therapeutic care (OOHC residential) program areas.

With supplies of PPE now more readily available through normal channels, the need for DCJ to prioritise PPE supplies to these service providers is no longer required.

Service providers are encouraged to access PPE supplies as required through local or online suppliers. In addition, you may wish to refer to the NSW Government register of PPE suppliers.  Note that information on the register has been sourced directly from suppliers and hasn’t been verified by NSW Procurement.

In the event of a future spike in reported COVID cases and PPE supplies were to be become limited, DCJ will review the need for PPE supplies for priority services to continue essential services.

If you have any further questions, please contact your contract manager.

Practice guidance for virtual home visits

Practice Guidance for Virtual Home Visits is an online learning module for NGO professionals conducting virtual home visits with children, young people and families who may be experiencing vulnerability.  Complete the Practice Guidance for Virtual Home Visits on the NGO Learning website.  This module takes approximately 40 minutes to complete.

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Continued support for service providers during COVID-19

14 August 2020

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Last updated: 12 Feb 2021