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We recognise the COVID-19 pandemic is impacting providers both personally and professionally. Thank you for your continued efforts in supporting people in NSW. Services for vulnerable children, families and individuals are essential and should continue.

We’ll work with you during this challenging time. We realise that this may require flexible and different approaches so that you can keep staff and clients safe and continue to provide services.

The NSW Government website is the most up-to-date source of information for COVID-19.It includes information about what COVID-19 is, social distancing and self-isolation, and public health orders.

You can download the Service NSW mobile app to get the latest COVID-19 information from the NSW Government.

If you have any specific questions about delivering services during the COVID-19 pandemic, contact

Personal Protective Equipment (PPE)

DCJ recognises the COVID-19 pandemic is impacting on the safety of NGO staff and clients in the continuing provision of essential services to vulnerable community members.

We encourage your agency to continue to assess the risks associated with delivering services and make changes to mitigate these risks and meet the needs of your clients.

To keep staff and clients safe we have worked with Programs and peak bodies to:

  • identify flexible and different approaches to providing essential services, and

·        provide guidelines to support specific programs.

The NSW Government has created a list of suppliers who can provide critical PPE supplies during the pandemic.

DCJ has identified a process to procure a limited supply of available PPE, especially given the significant pressures on the global supply of PPE. Access is being prioritised to providers who deliver:

  • assertive outreach to rough sleepers;
  • larger residential refuge/crisis accommodation settings with high client turnover and high-density living spaces that make self-isolation very difficult, and;
  • residential homelessness services and residential out of home care settings where there are suspected or confirmed cases on site.

If you are a provider that fits the above criteria please contact your contract manager for more information about priority access to PPE.

Requests for PPE by service providers

In the event that providers are unable to source a supply of PPE from alternative sources. You may contact your contract manager and for an emergency supply of PPE.

Districts will hold a small supply, for providers of other services outside the above criteria. This is to provide immediate assistance if a provider reports a suspected or confirmed case of COVID-19 with any of their clients.

In all cases, you will need to respond to a series of questions:

  1. The program or service requiring PPE.
  2. Summary of the service provided including brief rationale for need for ongoing face-to-face.
  3. If there has been a confirmed case of COVID-19 at the service.
  4. Details of other suppliers you have attempted to source PPE stock from.
  5. Have your suppliers provided any anticipated delivery date?
  6. Number of clients and front line staff.
  7. What PPE items you need?
  8. What are your current supply levels?
  9. What is your monthly requirement of each?
  10. How will you maximise stock and ensure it is used efficiently?
  11. What impact will this have on service delivery, staff and client safety?

Assessment of requests

Contract managers will triage the request and make an assessment based on criteria as to whether DCJ can support, and if so the how much based on the available supply.

Information on the level of supply will be reported centrally to monitor and track supplies.

Practice guidance for virtual home visits

Practice Guidance for Virtual Home Visits is an online learning module for NGO professionals conducting virtual home visits with children, young people and families who may be experiencing vulnerability.  Complete the Practice Guidance for Virtual Home Visits on the NGO Learning website.  This module takes approximately 40 minutes to complete.

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COVID-19 update for service providers

15 May 2020

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Last updated: 22 May 2020