We recognise the COVID-19 pandemic is impacting providers both personally and professionally. Thank you for your continued efforts in supporting people in NSW. Services for vulnerable children, families and individuals are essential and should continue.
We’ll work with you during this challenging time. We realise that this may require flexible and different approaches so that you can keep staff and clients safe and continue to provide services.
The NSW Government website is the most up-to-date source of information for COVID-19.It includes information about what COVID-19 is, social distancing and self-isolation, and public health orders.
You can download the Service NSW mobile app to get the latest COVID-19 information from the NSW Government.
If you have any specific questions about delivering services during the COVID-19 pandemic, contact COVID19.Support@facs.nsw.gov.au.
Reporting COVID-19 positive incidents to DCJ
In response to the growing COVID-19 situation in NSW, we ask that service providers report any COVID-19 positive incident that occurs involving clients or impacts the delivery of services to clients in the workplace. Reporting this information ensures we better understand the direct effect of COVID-19 on the valuable services you provide. It also enables us to offer support to your organisation as required.
In the case of an incident, you must first advise NSW Health and follow their advice.
DCJ has developed the Responding to COVID-19 incidents for service providers procedure to assist you.
Practice guidance for virtual home visits
Practice Guidance for Virtual Home Visits is an online learning module for NGO professionals conducting virtual home visits with children, young people and families who may be experiencing vulnerability. Complete the Practice Guidance for Virtual Home Visits on the NGO Learning website. This module takes approximately 40 minutes to complete.
Joint home visits with NGO and DCJ Staff
Joint home visits can still take place as part of normal service provision. However in line with NSW Public Health Orders staff must use personal protective equipment (PPE), including wearing face masks.
It is advisable to call ahead before you provide direct support and visits (where safe and appropriate to do so) and ask families and individuals if they have been to any venues of concern across NSW and/or are isolating after getting a COVID-19 test.
For more information see the delivering essential services webpage. If you have any questions about joint home visiting, please contact your local Manager Client Services or Director Community Services. If you are unsure who the local Manager Client Services or Director Community Services are, you can contact your contract manager.
COVID-19 CALD resources in community languages
You can hear Community Leaders in many languages urging our communities to stay home by visiting the Multicultural NSW YouTube channel.
Social media resources about the stay at home orders, including no visitors in the home are available in almost 60 languages.
We ask that you please share these video and social media resources widely with your communities and networks.
NSW Health COVID-19 resources supporting vulnerable communities
NSW Health have a variety of printable posters, flyers and videos that can help create better awareness about COVID-19 for service users especially in our frontline service delivery areas in regional and remote communities. These can be displayed in your workplaces, and shared with service users.
Please take a look at the following resources to see how they can further strengthen your workplace’s response to COVID-19:
- NSW Health’s COVID-safe tool kit (face mask and hand hygiene etiquette, encouraging testing and physical distancing, and various translated posters)
- NSW Health’s COVID-19 Aboriginal health resources:
The COVID-19 situation is being actively managed with regular updates provided. The NSW Government COVID-19 website is the best place to keep informed on what you need to know about the current situation.
If you need help, please contact your contract manager or email us at COVID19.Support@facs.nsw.gov.au
Latest video message
Continuing support and response to COVID-19 in NSW
9 August 2021
Previous video messages
- 29 June 2021:
Continuing essential services in NSW. See further information and links referred to in the video.
- 14 August 2020:
Continued support for service providers during COVID-19
- 8 July 2020: Overcoming service delivery challenges during COVID-19
- 16 June 2020:
Supporting vulnerable people beyond COVID-19 – Part 2
- 16 June 2020:
Supporting vulnerable people beyond COVID-19 – Part 1
- 15 May 2020: COVID-19 update for service providers
- 1 May 2020: Supporting service providers during COVID-19
- 5 April 2020: Adapting to new ways of delivering services during the COVID-19 pandemic
- 3 April 2020: Preparing for spike in DFV during COVID-19 pandemic window
- 29 March 2020: Continuing to provide essential services
- 20 March 2020: Keeping our service partners informed