We recognise the COVID-19 pandemic has impacted providers both personally and professionally. Thank you for your continued efforts in supporting people in NSW. We'll continue to work with you through these challenging times.
The NSW Government website is the most up-to-date source of information for COVID-19. It includes information about COVID-19, symptoms to watch for, self-isolation, and public health orders.
You can download the Service NSW mobile app to get the latest COVID-19 information from the NSW Government.
If you have any specific questions about delivering services during the COVID-19 pandemic, contact COVID19.Support@facs.nsw.gov.au.
Sector support for DCJ service providers preparing COVID-19 management plans
We released the COVID-19 management and vaccination policy for DCJ service providers in October 2021. We thank providers for having COVID-19 management plans in place.
We’re also developing guidance material and optional templates to help you. We’ll update the website with these resources soon.
Reporting COVID-19 positive incidents to DCJ
Service providers should report COVID-19 positive incidents to your contract manager where:
- a child or young person in out-of-home care or similar arrangements has been reported with COVID-19, and where they are under Parental Responsibility to the Minister (PRM)
- a child or young person in PRM is unwell or hospitalised from COVID.
More information is available on the Reporting COVID-19 positive incidents to DCJ.
Practice guidance for virtual home visits
Practice Guidance for Virtual Home Visits is an online learning module for NGO professionals conducting virtual home visits with children, young people and families who may be experiencing vulnerability. Complete the Practice Guidance for Virtual Home Visits on the NGO Learning website. This module takes approximately 40 minutes to complete.
Joint home visits with NGO and DCJ Staff
Joint home visits can still take place as part of normal service provision. However in line with NSW Public Health Orders staff must use personal protective equipment (PPE), including wearing face masks.
It is advisable to call ahead before you provide direct support and visits (where safe and appropriate to do so) and ask families and individuals if anyone in the household has COVID-19 or is a close contact.
For more information see the delivering essential services webpage. If you have any questions about joint home visiting, please contact your local Manager Client Services or Director Community Services. If you are unsure who the local Manager Client Services or Director Community Services are, you can contact your contract manager.
Supporting vulnerable communities through COVID-19
NSW Health is now prioritising PCR testing for those at higher risk of severe illness. This is aimed at helping provide early access to COVID-19 treatment for those who need it.
To help guide you on which test to do the ‘What COVID-19 test should I do fact sheet’ can help.
NSW Health have a variety of printable posters, flyers and videos that can help create better awareness about COVID-19 for service users especially in our frontline service delivery areas in regional and remote communities. These can be displayed in your workplaces, and shared with service users.
Please take a look at the following resources to see how they can further strengthen your workplace’s response to COVID-19:
- NSW Health’s COVID-safe tool kit (face mask and hand hygiene etiquette, encouraging testing and physical distancing, and various translated posters)
- NSW Health’s COVID-19 Aboriginal health resources:
The COVID-19 situation is being actively managed with regular updates provided. The NSW Government COVID-19 website is the best place to keep informed on what you need to know about the current situation.
If you need help, please contact your contract manager or email us at COVID19.Support@facs.nsw.gov.au
Latest video message
Continuing support and response to COVID-19 in NSW
9 August 2021
Previous video messages
- 29 June 2021:
Continuing essential services in NSW. See further information and links referred to in the video.
- 14 August 2020:
Continued support for service providers during COVID-19
- 8 July 2020: Overcoming service delivery challenges during COVID-19
- 16 June 2020:
Supporting vulnerable people beyond COVID-19 – Part 2
- 16 June 2020:
Supporting vulnerable people beyond COVID-19 – Part 1
- 15 May 2020: COVID-19 update for service providers
- 1 May 2020: Supporting service providers during COVID-19
- 5 April 2020: Adapting to new ways of delivering services during the COVID-19 pandemic
- 3 April 2020: Preparing for spike in DFV during COVID-19 pandemic window
- 29 March 2020: Continuing to provide essential services
- 20 March 2020: Keeping our service partners informed