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We recognise the COVID-19 pandemic is impacting providers both personally and professionally. Thank you for your continued efforts in supporting people in NSW. Services for vulnerable children, families and individuals are essential and should continue.

We’ll work with you during this challenging time. We realise that this may require flexible and different approaches so that you can keep staff and clients safe and continue to provide services.

The NSW Government website is the most up-to-date source of information for COVID-19.It includes information about what COVID-19 is, social distancing and self-isolation, and public health orders.

You can download the Service NSW mobile app to get the latest COVID-19 information from the NSW Government.

If you have any specific questions about delivering services during the COVID-19 pandemic, contact

Sector support for DCJ service providers preparing COVID-19 management plans

We released the COVID-19 management and vaccination policy for DCJ service providers in October. We’ve heard that some service providers would like assistance undertaking risk assessments and preparing their COVID-19 management plan.

Rebbeck and Justice Connect are running webinars to help service providers prepare their COVID-19 management plans. Find out more information and register for the sessions.

We’re also developing guidance material and optional templates to help you. We’ll update the website with these resources soon.

Peak organisations have also developed a range of supporting resources to assist service providers meet their risk management obligations.

Reporting COVID-19 positive incidents to DCJ

In response to the growing COVID-19 situation in NSW, we ask that service providers report any COVID-19 positive incident that occurs involving clients or impacts the delivery of services to clients in the workplace. Reporting this information ensures we better understand the direct effect of COVID-19 on the valuable services you provide. It also enables us to offer support to your organisation as required.

In the case of an incident, you must first advise NSW Health and follow their advice.

DCJ has developed the Responding to COVID-19 incidents for service providers procedure to assist you.

Practice guidance for virtual home visits

Practice Guidance for Virtual Home Visits is an online learning module for NGO professionals conducting virtual home visits with children, young people and families who may be experiencing vulnerability.  Complete the Practice Guidance for Virtual Home Visits on the NGO Learning website.  This module takes approximately 40 minutes to complete.

Joint home visits with NGO and DCJ Staff

Joint home visits can still take place as part of normal service provision. However in line with NSW Public Health Orders staff must use personal protective equipment (PPE), including wearing face masks.

It is advisable to call ahead before you provide direct support and visits (where safe and appropriate to do so) and ask families and individuals if they have been to any venues of concern across NSW and/or are isolating after getting a COVID-19 test.

For more information see the delivering essential services webpage. If you have any questions about joint home visiting, please contact your local Manager Client Services or Director Community Services. If you are unsure who the local Manager Client Services or Director Community Services are, you can contact your contract manager.

COVID-19 CALD resources in community languages

You can hear Community Leaders in many languages urging our communities to stay home by visiting the Multicultural NSW YouTube channel

Social media resources about the stay at home orders, including no visitors in the home are available in almost 60 languages.

We ask that you please share these video and social media resources widely with your communities and networks.

NSW Health COVID-19 resources supporting vulnerable communities

NSW Health have a variety of printable posters, flyers and videos that can help create better awareness about COVID-19 for service users especially in our frontline service delivery areas in regional and remote communities. These can be displayed in your workplaces, and shared with service users.

Please take a look at the following resources to see how they can further strengthen your workplace’s response to COVID-19:

The COVID-19 situation is being actively managed with regular updates provided. The NSW Government COVID-19 website is the best place to keep informed on what you need to know about the current situation.

You can also find more information on the DCJ COVID-19 latest updates and DCJ program specific advice webpages.

If you need help, please contact your contract manager or email us at

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Continuing support and response to COVID-19 in NSW

9 August 2021

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Last updated: 15 Nov 2021