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Access to DCJ’s Employee Assistance Program for staff of service providers

Access to DCJ’s Employee Assistance Program (EAP) re-opened on 22 July to provide additional support to staff of contracted service providers until 1 October 2021.

If you have previously registered for EAP, you are not required to register again. EAP services for your staff will automatically resume.

If you haven’t previously registered for DCJ’s EAP, please follow the instructions on How do I register my organisation, on this webpage.

On this page:

We’re aware of the challenges facing your staff at this time. We recognise that they’re under added stress in delivering services to NSW’s most vulnerable people, and so may need support for themselves or members of their immediate family.

To assist, we’re re-opening access to our Employee Assistance Program to organisations that aren’t able to offer similar services to their staff. These confidential counselling services are available to your staff up until 1 October 2021.

The cost of the service will be covered by DCJ. There is no cost to your organisation or to individual staff using the service.

The program provides support, counselling and advice to your staff or immediate family on a range of work and personal matters. This includes workplace conflict, managing relationships and mental health.

These services are delivered by a team of highly trained psychologists and counsellors, who are available 24 hours a day, 7 days a week.

The program offers up to four sessions for each of the following eight separate service streams or types:

  1. Employee Assist (general counselling)
  2. Career Assist
  3. Conflict Assist
  4. Nutrition & Lifestyle
  5. Money Assist
  6. Family Assist
  7. Manager Assist
  8. Legal Assist (two sessions only)

Any service provider contracted by DCJ that doesn’t have a similar assistance program in place is eligible.

Register your interest for the services by completing the Registration for EAP form DOCX, 312.9 KB and emailing it to capabilityandpractice@facs.nsw.gov.au

If you are already registered, your staff can access services immediately.

If not, you will need to register your organisation. Once you have registered we will pass on the details to the EAP provider and provide you with promotional material to share with your staff.

We’re making these services available to your staff until 1 October 2021.

Yes, the Employee Assistance Program provider guarantees the privacy of individuals and organisations.

The department only receives a report of the number and types of service streams delivered, for payment purposes.

There is no impact to your contract and you’re not expected to pay for these services. There’s no cost to staff accessing the service either. DCJ will cover the costs.

We are offering this service to support the wellbeing of your staff during the current COVID-19 situation.

If you have any further questions, please send them to capabilityandpractice@facs.nsw.gov.au or contact your DCJ contract manager.

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Last updated: 23 Jul 2021