Housing and homelessness
DCJ Housing, Community Housing Providers and Specialist Homelessness Services continue to provide you accommodation and support. This has not changed.
We’re also offering more flexibility in temporary accommodation in the hope people will engage with our services and find a long term solution to their homelessness.
Our goal is always to get people off the streets and into housing and that continues to be our focus.
Our recent $57 million expansion of Together Home provides a pathway to make that happen.
Find out more about accessing our services.
On this page
How to contact us
For your safety and the well-being of our staff please consider calling us instead of coming into our offices. However, if you are attending an office, we encourage you to continue practicing social distancing and wearing a facemask if required.
You can also access a range of services through:
- Link2Home: 1800 152 152
- Housing Contact Centre: 1800 422 322
- call your local office
- the MyHousing app from the App Store or Google Play, or
- by going to www.facs.nsw.gov.au/myhousing
- contact the Aboriginal Housing Office: 1800 727 555 or https://www.aho.nsw.gov.au/
At home visits
Whenever an area in NSW was subject to stay-at-home orders, DCJ did not visit tenants unless there was an urgent need to do so.
DCJ did continue with regular visits in some regional areas at different times between the end of June and now, when they were not in lockdown, as part of business as usual activities. DCJ will continue visiting tenants in these areas where it is safe and appropriate to do so.
In other areas of NSW, DCJ will only visits tenants in their homes where there is an urgent need to do so up until 10 January 2022.
Where DCJ does visit a tenant in their homes, the following will apply:
- Only fully vaccinated staff will undertake visits.
- Tenants will be asked and must pass COVID-19 screening questions before a visit will take place.
- Staff will wear Personal Protective Equipment.
- Vulnerable household members can leave or wait outside.
If you are due to have a visit from DCJ Housing and you feel unwell, or you are self-isolating or under quarantine, please call us before your appointment.
Our staff will not visit you at home if they’re unwell or may have been exposed to COVID-19.
Repairs and maintenance during COVID-19
The Land and Housing Corporation, as the owner of public housing in NSW, is committed to helping tenants remain safe in their homes including during the NSW Government restrictions.
Under the current Public Health Order, restrictions for repairs, maintenance and cleaning services apply in select areas across New South Wales. This includes tighter restrictions in numerous local government areas of concern.
For more information please go to Repairs, maintenance and cleaning during NSW Government restrictions.
Property maintenance and enhanced cleaning
The enhanced cleaning occurs in accordance with public health advisories. It involves increased cleaning of floors, walls and surface areas in shared areas such as lifts, stairwells, foyers, and garbage chutes. Cleaning staff also regularly clean the lift cars, buttons and high frequency touch points in traffic and common areas. Hand sanitiser stations have been installed in common area foyers of high-rise buildings and cleaning staff are on site with greater frequency, seven days per week, and regularly check and replenish the hand sanitiser.
LAHC has also installed signage to keep residents informed of steps they can take to reduce the risk of COVID-19 transmission, and to advise them of the additional cleaning being undertaken. Routine and enhanced cleaning at low and medium rise buildings is also occurring in line with the building density.
Private rental assistance
DCJ Housing has a range of private rental assistance products to respond to homelessness and to accelerate pathways for existing clients of homelessness services and priority social housing applicants to the private market through Rent Choice Assist, Start Safely and Rent Choice Youth.
Where to find help
Help is available if you are homeless or at risk of becoming homelessness.
Ask Izzy is a search tool to help people who are homeless or at risk of homelessness find shelter, food, health and other critical support services.
Support for rough sleepers
DCJ assertive outreach teams and homelessness services (eg assertive outreach, drop in and other services) are continuing to work with people sleeping rough to offer accommodation and encourage them to engage with support services.
Assertive outreach teams adhere to advice from NSW Health, including social distancing, in order to minimise the risk of spreading COVID-19 to people sleeping rough and to minimise risks for workers. A General Practitioner joins assertive outreach patrols in the City of Sydney.
Teams also distribute hand sanitiser where supplies permit and provide information on COVID-19 symptoms and where to seek help should symptoms develop.
More information is available at: Assertive Outreach.
Temporary Accommodation (TA)
On 18 October 2021 business as usual policy settings were reintroduced for new entrants to Temporary Accommodation (TA).
All clients entering TA from 18 October 2021 are recorded as having had no previous TA in the year. This means their 28 day cap on assistance has been reset.
DCJ and Community Housing Providers are working with clients in TA to achieve a gradual transition of clients to other forms of accommodation.
People who were previously sleeping rough may find it difficult to secure accommodation and need particular consideration, as does anyone who is at risk of leaving TA to sleep on the streets or other high risk situation. They will continue to receive TA while seeking longer-term accommodation options, providing they keep engaging with support and accommodation services and take up options for accommodation.
Together Home program
Together Home is a $122 million investment by the NSW Government that aims to support people street sleeping across NSW during COVID-19 into stable accommodation, linked to wrap around support. The program is a key initiative to support the Premier’s Priority to halve street homelessness by 2025.
Specialist Homelessness Services
DCJ is working with Specialist Homelessness Services providers on local service continuity plans. This includes prioritising essential crisis accommodation and rough sleeper supports, assisting providers with additional staffing costs and supporting clients who need to self-isolate with Temporary Accommodation. More information can be found on the Important information about COVID-19 for SHS providers page.
DCJ has established a Sydney Rough Sleeper COVID-19 Taskforce with the City of Sydney, local health districts and homelessness services to support local decision-making, coordination and communication.
Multi-agency Emergency Management Guidelines
DCJ has been actively collaborating with other government agencies and the non-government sector to ensure strategies are in place to maintain the safety and well-being of our tenants in the event of a COVID-19 event in a public housing setting.
The Multi-agency Emergency Management Guidelines enable a cohesive emergency management response from all agencies and service providers. The Guidelines acknowledge that many Public Housing tenants come from a wide range of cultural, linguistic and religious backgrounds and who experience a range of health, psychosocial and economic disadvantage.
Wherever possible, all agencies involved in the Guidelines will endeavor to meet our tenant’s individual needs, based on their backgrounds and circumstances.