Housing and homelessness
DCJ Housing, Community Housing Providers and Specialist Homelessness Services continue to provide you accommodation and support. This has not changed.
We are increasing the number of assertive outreach street patrols being carried out to engage with people sleeping rough.
We’re also offering more flexibility in temporary accommodation in the hope people will engage with our services and find a long term solution to their homelessness.
Our goal is always to get people off the streets and into housing and that continues to be our focus.
Our recent $57 million expansion of Together Home provides a pathway to make that happen.
Find out more about accessing our services.
On this page
How to contact us
For your safety and the well-being of our staff please consider calling us instead of coming into our offices. However, if you are attending an office, we encourage you to continue practicing social distancing and wearing a facemask if required.
You can also access a range of services through:
- Link2Home: 1800 152 152
- Housing Contact Centre: 1800 422 322
- call your local office
- the MyHousing app from the App Store or Google Play, or
- by going to www.facs.nsw.gov.au/myhousing
- contact the Aboriginal Housing Office: 1800 727 555 or https://www.aho.nsw.gov.au/
At home visits
From late June 2021, there are some changes to standard policy in response to the current stay-at-home orders across Greater Sydney, Wollongong, Blue Mountains and the Central Coast.
- Any routine home visits in areas with stay-at-home orders will be rescheduled, or changed to a virtual home visit.
- For areas outside of the stay-at-home orders, home visits will continue as usual.
If you are due to have a visit from DCJ Housing and you feel unwell, or you are self-isolating or under quarantine, please call us before your appointment.
Our staff will not visit you at home if they’re unwell or may have been exposed to COVID-19. We will also call you before any visit to make sure you’re okay and not at risk.
Repairs and maintenance during COVID-19
The Land and Housing Corporation, as the owner of public housing in NSW, is committed to helping tenants remain safe in their homes including during the NSW Government restrictions.
Under the current Public Health Order, restrictions for repairs, maintenance and cleaning services apply in select areas across New South Wales. This includes tighter restrictions in numerous local government areas of concern.
For more information please go to Repairs, maintenance and cleaning during NSW Government restrictions.
Property maintenance and enhanced cleaning
The enhanced cleaning occurs in accordance with public health advisories. It involves increased cleaning of floors, walls and surface areas in shared areas such as lifts, stairwells, foyers, and garbage chutes. Cleaning staff also regularly clean the lift cars, buttons and high frequency touch points in traffic and common areas. Hand sanitiser stations have been installed in common area foyers of high-rise buildings and cleaning staff are on site with greater frequency, seven days per week, and regularly check and replenish the hand sanitiser.
LAHC has also installed signage to keep residents informed of steps they can take to reduce the risk of COVID-19 transmission, and to advise them of the additional cleaning being undertaken. Routine and enhanced cleaning at low and medium rise buildings is also occurring in line with the building density.
Private rental assistance
DCJ Housing has a range of private rental assistance products to respond to homelessness and to accelerate pathways for existing clients of homelessness services and priority social housing applicants to the private market through Rent Choice Assist, Start Safely and Rent Choice Youth.
Where to find help
Help is available if you are homeless or at risk of becoming homelessness.
Ask Izzy is a search tool to help people who are homeless or at risk of homelessness find shelter, food, health and other critical support services.
Support for rough sleepers
DCJ assertive outreach teams and homelessness services (eg assertive outreach, drop in and other services) are continuing to work with people sleeping rough to offer accommodation and encourage them to engage with support services.
Assertive outreach teams adhere to advice from NSW Health, including social distancing, in order to minimise the risk of spreading COVID-19 to people sleeping rough and to minimise risks for workers. A General Practitioner joins assertive outreach patrols in the City of Sydney.
Teams also distribute hand sanitiser where supplies permit and provide information on COVID-19 symptoms and where to seek help should symptoms develop.
More information is available at: Assertive Outreach.
Temporary Accommodation (TA)
DCJ has a range of Temporary Accommodation (TA) options available across NSW, including accommodation suitable for self-isolation.
From late June 2021, there are some changes to standard policy in response to the stay-at-home orders. Below are key points to know:
For people sleeping rough accessing TA via DCJ Housing or CHPs
Any client that contacts Link2home or local offices and advises they are rough sleeping in areas with stay-at-home orders will be provided TA for the duration of the orders.
For all other clients accessing TA via DCJ Housing or CHPs
Clients will be provided a minimum seven night’s TA, which can be extended.
The 28 day annual cap on TA has been waived for the period of the lockdown.
Clients that have been exited from Specialist Homelessness Services (SHS)
Existing TA arrangements with SHS providers will continue as agreed with Districts, with a focus on providing a long-term housing pathway for these clients.
Requirements of TA clients to comply with public health orders and directions by NSW Health
In the current environment, it is a condition of receiving TA assistance that clients comply with public health orders and comply with directions from NSW Health.
DCJ and TA providers may choose not to accept new clients, or may choose not to continue providing accommodation to existing clients, where the client does not comply with public health orders and does not have an exemption. This includes the requirement to wear a mask.
Together Home program
Together Home is a $122 million investment by the NSW Government that aims to support people street sleeping across NSW during COVID-19 into stable accommodation, linked to wrap around support. The program is a key initiative to support the Premier’s Priority to halve street homelessness by 2025.
Specialist Homelessness Services
DCJ is working with Specialist Homelessness Services providers on local service continuity plans. This includes prioritising essential crisis accommodation and rough sleeper supports, assisting providers with additional staffing costs and supporting clients who need to self-isolate with Temporary Accommodation. More information can be found on the Important information about COVID-19 for SHS providers page.
DCJ has established a Sydney Rough Sleeper COVID-19 Taskforce with the City of Sydney, local health districts and homelessness services to support local decision-making, coordination and communication.
Multi-agency Emergency Management Guidelines
DCJ has been actively collaborating with other government agencies and the non-government sector to ensure strategies are in place to maintain the safety and well-being of our tenants in the event of a COVID-19 event in a public housing setting.
The Multi-agency Emergency Management Guidelines enable a cohesive emergency management response from all agencies and service providers. The Guidelines acknowledge that many Public Housing tenants come from a wide range of cultural, linguistic and religious backgrounds and who experience a range of health, psychosocial and economic disadvantage.
Wherever possible, all agencies involved in the Guidelines will endeavor to meet our tenant’s individual needs, based on their backgrounds and circumstances.