Housing and homelessness
DCJ Housing, Community Housing Providers and Specialist Homelessness Services continue to provide you accommodation and support. This has not changed.
We’re also offering temporary accommodation in the hope people will engage with our services and find a long term solution to their homelessness. Our goal is always to get people off the streets and into housing and that continues to be our focus.
Find out more about accessing our services.
On this page
How to contact us
For your safety and the well-being of our staff please consider calling us instead of coming into our offices. However, if you are attending an office, we encourage you to continue practicing social distancing and you are welcome to wear a face mask.
You can also access a range of services through:
- Link2Home: 1800 152 152
- Housing Contact Centre: 1800 422 322
- Call your local office
- the MyHousing app from the App Store or Google Play, or
- by going to www.facs.nsw.gov.au/myhousing
- contact the Aboriginal Housing Office: 1800 727 555 or https://www.aho.nsw.gov.au/
At home visits
DCJ continues to do Client Service Visits when it’s appropriate to do so.
Where DCJ does visit a tenant in their homes, the following will apply:
- Only fully vaccinated staff will undertake visits.
- Staff will wear a face mask.
- Vulnerable household members can leave or wait outside.
If you are due to have a visit from DCJ Housing and you feel unwell, or you are self-isolating or under quarantine, please call us before your appointment.
Repairs and maintenance
The Land and Housing Corporation, as the owner of public housing in NSW, is committed to helping tenants remain safe in their homes.
The Maintenance Hotline is operational 24 hours every day of the week for urgent repairs. Call 1800 422 322. For non-urgent repairs, you can report these online at any time at eRepair.
All Maintenance Tradesman are committed to doing their work safely and will abide by NSW Government health guidelines at all times.
Staff and contractors are undertaking regular cleaning activities for high rise and multi-unit complexes in keeping with contract requirements and in the interest of health guidelines.
Private rental assistance
DCJ Housing has a range of private rental assistance products to respond to homelessness and to accelerate pathways for existing clients of homelessness services and priority social housing applicants to the private market through Rent Choice Assist, Start Safely and Rent Choice Youth.
Where to find help
Help is available if you are homeless or at risk of becoming homelessness.
Ask Izzy is a search tool to help people who are homeless or at risk of homelessness find shelter, food, health and other critical support services.
Support for rough sleepers
DCJ assertive outreach teams and homelessness services (eg assertive outreach, drop in and other services) are continuing to work with people sleeping rough to offer accommodation and encourage them to engage with support services.
Assertive outreach teams adhere to advice from NSW Health, including social distancing, in order to minimise the risk of spreading COVID-19 to people sleeping rough and to minimise risks for workers.
Teams also distribute hand sanitiser where supplies permit, and provide information on COVID-19 symptoms and where to seek help should symptoms develop.
More information is available at: Assertive Outreach.
Temporary Accommodation (TA)
DCJ and Community Housing Providers are working with clients in TA to achieve a gradual transition of clients to other forms of accommodation.
People who were previously sleeping rough may find it difficult to secure accommodation and need particular consideration, as does anyone who is at risk of leaving TA to sleep on the streets or other high risk situation. They will continue to receive TA while seeking longer-term accommodation options, providing they keep engaging with support and accommodation services and take up options for accommodation.
Together Home program
Together Home is a $122 million investment by the NSW Government that aims to support people street-sleeping across NSW during COVID-19 into stable accommodation, linked to wrap around support. The program is a key initiative to support the Premier’s Priority to halve street homelessness by 2025.
Specialist Homelessness Services
DCJ is working with Specialist Homelessness Services providers on local service continuity plans. This includes prioritising essential crisis accommodation and rough sleeper supports, assisting providers with additional staffing costs and supporting clients who need to self-isolate with Temporary Accommodation. More information can be found on the Important information about COVID-19 for SHS providers.
DCJ has established a Sydney Rough Sleeper COVID-19 Taskforce with the City of Sydney, local health districts and homelessness services to support local decision-making, coordination and communication.
Multi-agency Emergency Management Guidelines
DCJ has been actively collaborating with other government agencies and the non-government sector to ensure strategies are in place to maintain the safety and well-being of our tenants in the event of a COVID-19 event in a public housing setting.
The Multi-agency Emergency Management Guidelines enable a cohesive emergency management response from all agencies and service providers. The Guidelines acknowledge that many Public Housing tenants come from a wide range of cultural, linguistic and religious backgrounds and who experience a range of health, psychosocial and economic disadvantage.
Wherever possible, all agencies involved in the Guidelines will endeavor to meet our tenant’s individual needs, based on their backgrounds and circumstances.