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Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063Victims Access Line 1800 633 063

COVID-19 has impacted various services across the Department and Victims Services has made some changes to the way Victims Services operates.

If you need to contact Victims Services, you can call Monday-Friday, 9am-5pm.

Our available hotlines include:

The Victims Access Line has a new menu. Please listen to the options that will guide you to choose the specific service you are after including:

  • Victims Support Service
  • Approved Counsellors
  • Restitution
  • Specialist Victims Support Service
  • Child Sexual Offence Evidence Program
  • Redress
  • Families and Friends of Missing Persons

You can also continue to lodge online forms for victims support if you need to.

While Victims Services will continue to operate our phone lines, we are limiting face-to-face contact. Our counter in Parramatta will be closed until further notice in an effort to reduce risk of infection.

We appreciate your understanding during this time.

Please visit the Victims Services website for further information.

Find information on Domestic and Family Violence supports including the NSW Domestic Violence Linehow we are responding during COVID-19 and other important services.

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Last updated: 22 Jun 2020